THE BORING-BUT-IMPORTANT STUFF

Refund Policy

Effective September 21, 2026

Our products are digital downloads delivered electronically. Because a digital file cannot be returned in the same way as a physical product, purchases are generally final once the digital content has been delivered or accessed, except where a refund or other remedy is required by applicable law.

If something went wrong

Please contact us if you were charged more than once for the same purchase, received the wrong product, cannot access the files you purchased, received a damaged or unusable file, or believe there is another problem with your order. We want you to receive what you actually paid for.

Before requesting help

If your download email has not arrived, please check your spam, junk, and promotions folders and confirm that you are checking the email address used at checkout.

How to contact us

Email survivingintothriving@gmail.com with the email address used for the order, the product name, and a short description of the issue. Please do not email full payment-card information.

Change-of-mind purchases

We generally do not offer refunds solely because you changed your mind, no longer want the product, or purchased a digital product and later decided it was not a fit after delivery or access. This does not limit any non-waivable consumer rights that apply to you.

Bottom line: digital sales are generally final, but if your order is wrong, inaccessible, duplicated, or otherwise genuinely messed up, email us so we can help.